Terms of Use
Terms of use of the online store – General Terms of Transaction
Last updated: 1 June 2022
1. GENERAL INFORMATION
Welcome to our Sticky online store, where the products of the company under the name AGGELOS ALEXANDROS and the distinctive title «Sticky» are offered for sale, headquartered at Monemvasias 4, Agios Dimitrios, Athens, VAT 066899843, Agios Dimitrios Tax Office, tel 210 2240100.
The display, presentation, sale, transport-storage, delivery and any return of our products shown on this website, as well as the protection of your personal data and the security of your transactions, are governed by these terms of use, which we invite you to read before browsing Sticky and making your purchases. Your browsing of Sticky and/or the execution of any transaction or communication with our company constitutes your unconditional acceptance of these terms of use. In the event of any disagreement or reservation regarding part or all of these terms, you may send your relevant e-mail to [email protected] before browsing or making the transaction; otherwise, your acceptance of all terms is unconditional.
Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of Sticky (collectively or separately): a) part or all of these terms of use, b) part or all of the content of Sticky, and c) part or all of the external appearance (interface), structure or configuration of Sticky, as well as its technical specifications. The company also reserves the right at any time, without justification and without prior notice to the user/consumer/visitor/member of Sticky, to cancel, suspend or terminate the operation of Sticky. The user/consumer/consumer/member of Sticky acknowledges and unconditionally accepts all of the above simply by browsing and/or using Sticky’s services.
2. SERVICE DESCRIPTION
The Sticky online store displays, promotes and sells the products it manufactures or those of the suppliers with whom it collaborates. The company reserves the right to freely select the products displayed on Sticky and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts, which it may freely choose and implement as well as modify, renew and/or withdraw at any time and without prior notice and/or deadline.
3. RECEIPT OF ORDER REQUEST & COMPLETION OF ORDERS
At Sticky, all products are of our own and Greek production, in order to offer you a very wide range of products and, indeed, at the best possible prices. Therefore, although we take every possible measure to ensure the availability of our products as displayed on Sticky, there is a possibility that a product shown on Sticky may ultimately not be available or may not be available within the delivery time stated on Sticky, for reasons beyond our control (such as a shortage of raw materials). For this reason, and in order to fully inform you and protect you as much as possible from unforeseen incidents, orders are completed as follows:
a) SUBMISSION OF AN ORDER REQUEST – You may browse our online store, freely select from Sticky the products you like and place them in your shopping cart. Then, following the ‘steps’ indicated to you each time, you must proceed with submitting your order request to our company. In order to serve you better and more efficiently and to facilitate your future purchases, with your first order you register as a Sticky user by completing all the personal details requested in the corresponding registration form. Thereafter, each time after completing your purchases, you fill in all the details of your order request as shown in the order form. All information sent to our company is subject to our strict personal data protection policy and is collected and processed with complete security and diligence and only upon your explicit consent, which is provided by submitting the above form. In any case, each time you submit an order request to our company, you must first have accepted these terms of use, which govern our transactions in their entirety as stated in article 1 above. You are also responsible for the accuracy and legality of the above information, which our Company knows only as stated by you.
By submitting your order request, an automated message appears that includes the details of the order request that our company will receive, and it is also sent to the email address you have provided. All your requests are received by us subject to a check of the availability of the products included in your order request (which check is carried out after the start of the processing stage that follows your request). At the stage of receiving your request and automatically displaying the content of your order request, the processing of your request by our company has not yet begun. Coupon use applies only to online orders and not custom orders, when submitting an order request.
b) PROCESSING OF AN ORDER REQUEST – If your order request is submitted from 9.00 to 13.30 on a business day and time (Monday to Friday), then you will immediately receive a message at the email address you have provided, stating that your request is at the processing stage by our company. Otherwise, you will receive the message within the next business day. During the processing of your request, the availability of all products included in your order request is checked.
i) If all products included in your request are available within the delivery time stated in our online store, then a message will be sent to the email address and/or mobile phone number you have provided, confirming your order and including all its details. The products will then be dispatched according to the delivery schedule of our partner courier company.
ii) If any of the items you ordered are unavailable and/or if a product will be available after the delivery time stated in our online store, our Company will contact you either by message to the email address and/or mobile phone number you have provided, or directly by phone through one of its representatives (or through all of the above methods), in order to discuss any modification, correction, or cancellation of your order with you. If it is not possible to contact you for a period of 10 days from the submission of your order request, your request is automatically cancelled and you must submit a new request to us. In any case, any new order you place (whether modified or not) will again be sent to you by a new email and/or to the mobile phone number you have provided, and this message will also serve as confirmation of your order, on the basis of which your order will be executed. The products will then be dispatched according to the delivery schedule of our partner courier company.
iii) Our Company may contact you by email and/or text message to the mobile phone number you provided during registration, throughout the process up to and including delivery of your order to you, regarding any matter concerning the receipt, processing, fulfillment and/or shipment of your order and/or payment and/or return of the products or for anything else. The parties agree that such communication (by email and/or text message to the mobile phone number you provided – SMS) also satisfies the legal requirements for written notification, notice, and order confirmation, where and when required by law. If you wish to raise objections, or if you would like us to provide clarifications regarding the content of any message you have received as above, or for any other reason, you may contact us at the following telephone numbers 210 2240100 from landline and mobile.
4. PAYMENT METHODS
With the aim of serving you better and more fully, our company offers a choice of payment method for the products you wish to purchase, which, as explained below, is linked, among other things, to the processing time of your order request and/or the time of shipment of the product to you. Once you decide which payment process suits you, you select the corresponding payment method in the appropriate place on your order request form and enter your required details where necessary. The collection and processing of the payment details you send us fall under the strict personal data protection policy followed by our company and are collected and processed with complete security and diligence, and only after your consent, which is provided to us by submitting your order request. In particular, for credit card payments, all necessary security measures are taken in cooperation with the collaborating financial institutions to ensure the highest possible protection for your electronic transactions and to safeguard your payments. For products relating to framed pictures, the full amount must be prepaid in order for the production process to begin.
Click on the link below to view the available payment methods:
PAYMENT METHODS
6. PRODUCT RETURN PROCESS
a) For the return of products ordered online or by telephone, the return of the products regardless of the reason will be carried out after consultation with the relevant department at the contact numbers 210 2240100 from landline and mobile, always within the deadline and under the terms set out in the product return policy (article 7) during working days and hours (Monday to Friday 09:00 – 17:30).
7. PRODUCT RETURN POLICY
1) WITHDRAWAL
RETURNS – EXCHANGES
The majority of the products on our website are made to special order at the customer’s request in different dimensions, different shades, and different orientations, and some designs include the option to write the name you want. For the above reasons, these products cannot be returned for any reason. Specifically, any product that has more than 1 options, e.g. color change, size selection, orientation selection, cannot be returned. The colors displayed on the products are indicative and may differ slightly from the actual ones due to different settings on each screen. For the remaining products, you have the right to return the product you received within 14 calendar days without giving any reason from the day you received it, at no cost whatsoever other than return shipping costs (courier, transport company, postal service or other), which will be at your own responsibility and expense (unless otherwise specified from time to time by the Company in general or specifically for certain products). The necessary conditions for exercising the right of withdrawal within the 14 days are: the product must not have been used and all items must be returned in the excellent condition in which they were received, without damage, without any defect (subject to the return of a defective product), complete and in their packaging (for items received in special packaging – e.g. fragile products – they must be returned in their special packaging), and they must also be accompanied by all necessary documents.
2) RETURN AND/OR REPLACEMENT POLICY FOR DEFECTIVE PRODUCTS
a) Our company takes every possible measure to ensure that all products (regardless of type) are specially and carefully packaged so that they reach you without damage. Our company is also aware that its products include fragile and/or sensitive items and therefore takes all necessary measures (in cooperation with its suppliers and carriers) so that these items are shipped in special packaging that fully protects them from any damage during transportation and/or storage. However, in very rare cases, there is a risk that one of these products may be damaged during shipment to you. Also, in very rare cases, you may receive a product with a defect. For this reason, and regardless of your above right of withdrawal, which remains unaffected, we ask that you check the products upon receipt.
b) If you receive the product without expressing any specific reservation, this means that you have accepted the product from our company without reservation. However, if you find that there are damages and/or a defect in the product, you may notify us by contacting us by e-mail [email protected] and/or by phone at the contact numbers 210 2240100 from landline and mobile, stating whether you would like a new replacement item to be sent to you or whether you wish to exercise your right of withdrawal.
c) In our effort to meet our customers’ expectations for the products they choose from STICKY, we offer the possibility of returning all products for exchange or a full refund within 14 calendar days from the date of delivery of the products, based on the delivery documents, provided that they meet the terms below.
Please note:
We reserve the right to reject returns of products that have not been returned in accordance with the return policy terms stated below. You may also be asked to pay the shipping cost for such goods that will be sent back to you in the event of non-compliance with the specifications. The following terms must be met for the return of products to STICKY:
The exchange/return request must not exceed 10 working days from the date of delivery, based on the delivery documents
All returns and exchanges must be received in the original condition in which you received the product.
In the event of our company’s error, the return is accepted provided that you notify us within a period of no more than 5 working days. We will fully refund the amount corresponding to the order value and shipping costs, or we will arrange to replace the product with the correct one at our own expense for the return of the incorrect item and shipment of the correct one. In the event that no error on the part of our company is found, only the amount corresponding to the value of the products is refunded, and the shipping costs are borne exclusively by the customer. In the event that no error on the part of our company is found, returns are not accepted for custom made products (made to order). Your refunds are made within 30 days from the return and receipt of the products by us. To receive your refund, you must provide the account to which you want the deposit to be made. For returns, the retail receipt is required. In the event of an invoice being issued, the return must be accompanied by a dispatch note.
Before returning the product, you must contact us at 210 2240100.
If the product meets the above criteria, you may freely send it back to us for replacement or refund. Otherwise, we reserve the right not to accept the return. Please remember that we can proceed with the refund if the returned products meet all of the above terms and are in suitable for sale condition.
For the return of a non-defective product and the refund to the customer, the initial shipping costs are borne by the customer and are deducted from the amount to be refunded. For the return of a product that is not incorrect, not damaged, or generally not defective, for the purpose of a refund, the customer bears the return shipping costs. The customer is always responsible for sending the product back to our offices, since as the recipient our company cannot trace your package with any postal/shipping company.
8. ORDER CANCELLATION OPTION
It is possible to cancel your order in the following cases:
a) Before the product is shipped/received – Cancellation is possible by sending an e-mail to [email protected] or by calling 210 2240100 from a landline or mobile phone.
b) After receiving the product – You may exercise your right of withdrawal within 14 calendar days
9. USE/OPERATION & WEBSITE CONTENT
a) Use/Operation of Sticky Both parties (company and consumer) are bound to the proper, good-faith, and in accordance with commercial practices use and operation of the website. In order to have proper and complete access to Sticky, JavaScript must be enabled in the browser, as well as the ability to receive cookies. To use Sticky, it is recommended to use the latest versions of browsers. The Company takes all necessary measures for the continuous and uninterrupted operation of Sticky, but reserves the exclusive right, which the consumer accepts, to permanently or temporarily interrupt the operation of Sticky with or without prior notice to users/members and visitors of Sticky. In any case, the user/consumer/visitor/member undertakes and accepts that they will not use Sticky to send, publish, send by e-mail, or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, defamatory, slanderous, vulgar, obscene, libelous, violates someone else’s privacy, shows prejudice, or expresses racial, national, or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to legislation or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other code, files or programs designed with the purpose of interrupting, causing harm, destroying or impairing the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and Community legislation and its provisions, may harass third parties in any way, and any content used to collect or store personal data relating to other users.
b) Sticky Content – The company takes every possible care for the proper publication – display of information relating to the products it promotes through Sticky. Our company, however, is not responsible for any possible errors in the operation of the online store in the listed and displayed information (such as, indicatively, the listed price, availability, photograph, item, etc.), which may be due, indicatively, to technological failures-errors, typographical and/or “human” errors and/or incorrect information from suppliers, even through its negligence. If you notice any error before and/or after completing your order, please send a relevant e-mail to [email protected] and/or contact us at tel. 210 2240100. In any case, if you notice an error, please do not proceed with sending an order request before notifying our company and clarifying the specific issue.
Our company reserves the right, and the user/consumer/visitor/member of Sticky accepts it, to modify the listed prices and to change and/or withdraw offers at any time with or without prior notice to users/consumers/visitors/members of Sticky.
10. COPYRIGHT
The entire content of Sticky (except for those elements belonging to third parties, e.g. third-party, partner, or organizational copyrights, etc.), i.e. indicatively and not limited to the texts, photographs, designs, commercial and financial data, programs, all kinds of files, marks/logos, the layout of Sticky, etc., constitutes intellectual property of the company and is protected by the relevant provisions of Greek law, European law, and the applicable international conventions on copyright. In no case should their appearance and display on Sticky be construed as transfer and/or assignment of a license and/or right to use them. Based on the above, therefore, the total or partial copying, distribution, transfer, processing, storage, reproduction, republication, modification, and any related action on the above elements is expressly prohibited, without any express prior written consent of the company. Otherwise, the above actions may constitute infringement of the company’s intellectual/industrial property rights, and the company reserves the right to claim any positive and consequential damages caused to it in accordance with the provisions of applicable law.
The user/consumer/visitor/member of Sticky accepts and acknowledges that the company has the ability to commercially exploit (either by itself or through third parties) all the elements displayed on Sticky, as well as to modify those elements at any time it wishes, with or without prior notice to users/consumers/visitors/members of Sticky.
11. COMPANY POLICY ON PERSONAL DATA
The issue of protecting your personal data is a very serious matter for our company and is treated as a top priority. Click on the link below to see our company’s policy regarding personal data: PERSONAL DATA
12. DATA AND TRANSACTION SECURITY
Our company recognizes data and transaction security as a matter of major importance and for that reason takes all necessary measures to ensure it. The website protects its members from any data interception by means of data encryption. Customer data is not disclosed to third parties and, while you browse the website, remains encrypted and therefore not visible to any unauthorized third parties. Encryption applies at all stages and in all procedures of transaction and transmission of your personal data-information to and from Sticky, such as indicatively in the shopping cart, on the registered user account creation page (log in), in the order form, during the transfer of data to and from the company, etc. Also, during the process of executing payments by credit card, credit card details are protected by means of 128-bit encryption. The data remain encrypted and are not disclosed to any third person.
The codes used to identify you are a) the Login Code (e-mail or username) and b) the Personal Secret Security Code (password), which, each time you enter them, provide you with access to your personal data with absolute security. You may change the above codes at any time and as often as you wish. The only person who has access to your data is you through the above codes, and you are solely responsible for keeping them confidential and hiding them from third parties. In the event of loss or leakage, you must notify us immediately; otherwise, our company is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change the above codes at regular intervals and avoid using the same and easily traceable codes, using if possible not only letters and numbers but also symbols for the creation of your codes.
13. LIMITATION OF LIABILITY
The user/consumer/visitor/member of Sticky fully and unreservedly accepts the exclusive right of the company to discontinue the use of the access code(s) to Sticky’s services and to discontinue the availability of Sticky’s content and information whenever it considers that these terms are being violated by him/her (the user/consumer/visitor/member) or that illegal acts or omissions are being carried out or there are indications and/or complaints that they are being carried out by him/her. It may also terminate, suspend, or modify the operation of Sticky in whole or in part, permanently or temporarily, at any time with or without prior notice to the Sticky user/consumer/visitor/member. The company and its partners make every possible effort, within the framework of the technological checks they carry out at regular intervals, so that Sticky’s services, content, and transactions are carried out smoothly and without interruption and the high level of security it provides is maintained. However, it is not liable if for any reason, including negligence, Sticky’s operation is interrupted or access to it becomes difficult and/or impossible or if, despite the security measures in place, “viruses” or other harmful software are detected and transmitted to users’/visitors’ terminals, or if unauthorized third parties in any way interfere with the content and operation of the site, making its use difficult or causing problems in its proper operation or intercepting data relating to the personal data of Sticky’s customers and registered users.
Furthermore, the company bears no responsibility regarding the communication of the consumer with third parties who may be advertised on Sticky, nor is it liable for any issue that may arise from any kind of commercial transaction concluded between the user/member and the third-party advertiser. In addition, our company bears no responsibility whatsoever for any claims of a legal or civil and/or criminal nature, nor for any damage (positive, special, or consequential, which indicatively and not restrictively, alternatively and/or cumulatively consists of loss of profits, data, lost profits, monetary compensation, etc.) suffered by users/consumers/visitors/members of Sticky or third parties due to a cause related to the operation or non-operation and/or use of Sticky and/or to the inability to provide services and/or information made available by the company through Sticky and/or to any unauthorized interventions by third parties in products and/or services and/or information available through it and/or security gaps created. In any event, however, if any of the above is due to proven intent on the part of the company, the company shall be liable only for covering any positive damage suffered by the injured party arising from and directly related to the above and to the company’s intent.
Likewise, all limitations of liability set out in these terms of use apply, which the user/consumer/visitor/member of Sticky acknowledges and accepts in their entirety as valid and consistent with good faith and fair dealing.
14. LINKS – LINKS TO OTHER SITES
The Sticky may contain references to websites, for the content and services of which the company bears no responsibility, nor does it guarantee their continuous and secure accessibility. Therefore, for any problem that may arise during the visit/use of those websites, the user/visitor must contact the respective websites directly, which bear the sole responsibility for resolving such problem. Under no circumstances should the company be considered to accept or adopt the content or services of the websites and pages to which it refers, or to be connected with them in any way. For any possible problem arising during the visit to the said websites, the sole responsible party is each website’s respective administrator/owner.
15. OTHER TERMS
a) Jurisdiction – Governing Law – For any dispute that may arise regarding the operation and use of the site, if it cannot be settled amicably, the Courts of Athens shall have jurisdiction. For any dispute concerning the interpretation and application of these terms and conditions, as well as for any other matter relating to the use of Sticky, Greek Law shall apply.
b) Invalidity of term – If one of the above terms is or becomes invalid, the remaining terms of this Agreement shall not be affected.
c) Amendment of terms of use – These terms of use may be amended at any time by the company with or without prior notice. Any amendment to the terms shall take effect upon their posting on Sticky, and our users/members are obliged to inform themselves of the content of any amendments/changes to the terms.
d) Interpretive term – Wherever provided herein that money be refunded and/or credited to the customer’s account, this shall always be understood as interest-free.
e) Headings – The headings used in these terms of use are included for ease of reference and are not intended to serve as aids in interpreting the Agreement.
f) Delay in exercising a right – Any delay by the parties (company and consumer) in exercising part or all of the rights arising from these terms shall not result in the weakening or waiver of such right, which may be exercised at any later stage and at the reasonable discretion of the beneficiary.
h) Acceptance of terms – The user/consumer/visitor/member of Sticky declares that they have read these terms, which they accept in full, and that they acknowledge that they govern all services provided by Sticky throughout their browsing/transactions with Sticky.
