Return Policy

In an effort to meet our customers’ expectations for the products they choose from STICKY, we offer the option to return all products for exchange or a full refund within 14 calendar days from the day of delivery of the products, based on the delivery documents, provided that they comply with the following terms.

Please note:

• We reserve the right to refuse returns of products that have not been returned in accordance with the return policy terms stated below.
• You may also be asked to pay the shipping costs for goods returned to you in the event of non-compliance with the specifications.

The following conditions must be met for the return of products to STICKY:

• The exchange return request must not exceed the 10 business days from the date of delivery based on the delivery documents.
• All returns and exchanges must be received in the original condition in which you received the product.
• In the event of an error on our part, the return will be accepted provided that you notify us within a period not exceeding 5 business days. We will refund in full the amount corresponding to the order value and shipping costs, or we will arrange to replace the product with the correct one at our own expense for returning the incorrect item and sending the correct one.
• In the event that no error is attributable to our company, only the amount corresponding to the value of the products will be refunded and shipping costs are borne exclusively by the customer. 
• In the event that no error is attributable to our company, returns are not accepted for custom made products (made to order)
• Your refund will be issued within 30 days from the return and receipt of the products by us.
• To receive your refund, you must provide us with the account to which you want the deposit to be made. For returns, the retail receipt is required. In the case of an invoice being issued, the return must be made with delivery note.
• Before returning the product, you must contact us at 2102240100

If the product meets the above criteria, you may freely send it back to us for replacement or a refund. Otherwise, we reserve the right not to accept the return. The return of the product can be made either to the STICKY headquarters, at Μονεμβασίας 4, Agios Dimitrios, Athens, postal code 17342, or to any STICKY store.

Please note that we can proceed with the refund if the returned products meet all the above terms and are in a saleable condition.

For the return of a non-defective product and the refund to the customer, the initial shipping costs are borne by the customer and are deducted from the amount to be refunded.

For the return of a product that is not incorrect, not damaged, or generally not defective, for the purpose of a refund, the customer is responsible for the return shipping costs.

The customer is always responsible for returning the product to our offices, as the recipient makes it impossible for our company to trace your package with any postal/courier service.